Terms of sale

It is specified that these terms exclusively govern sales on Slow Control Online Shop for products offered by the http://shop.slowcontrol.com/ site. The products sold are brand new. These conditions apply to the exclusion of all other conditions, notably those in force in the stores (physical) and online stores other than Slow Control and can distribute the product.


Article 1 - Price

1.1 - The prices of our products are indicated in euros all taxes included, eco-participation included, excluding the processing and shipping. (See shipping / time and cost).

1.2 - Slow Control reserves itself the right to change prices at any time but the products will be billed based on rate in effect at the time of validation of the order.

1.3 - The products remain the Slow Control property until full payment is received by Slow Control.

1.4 - The products and services sold on Slow Control are reserved for individuals.


Article 2 - Order

• On the Internet: http://shop.slowcontrol.com/

• By phone (see www.slowcontrol.com).

From Monday to Saturday from 9 am to 7 :30 pm

Contractual information is presented in english. You will be asked for confirmation of this contractual information at the latest before the time of your order validation.


Article 3 - Validation

You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms and Conditions.

Unless proved otherwise, the data recorded by Slow Control constitute proof of all transactions by Slow Control and its customers.


Article 4 - Availability

Slow Control is a retailer and does not intend to sell in significant quantities the products offered. Accordingly, Slow Control reserves the right to refuse orders of the same product in significant quantities and from 4 identical items.

Our product offers are valid until they are visible on the site, subject to availability, excluding promotional operations mentioned as such on the site. In the event of unavailability of product after placing your order we will notify you by mail. Your order will be automatically canceled and you will be reimbursed if your bank account has been debited.


Article 5 - Delivery

5.1 - General

Technical products purchased on http://shop.slowcontrol.com/ are delivered in metropolitan France, Corsica and Monaco in the French overseas territories and in some European countries: Belgium, Switzerland, Sweden, Denmark, Ireland, Finland, Greece, Hungary, Czech Republic, Poland, Luxembourg, Portugal, Netherlands, Austria.

The shipping time is that indicated on the item plus the processing time and delivery.

The products are delivered to the shipping address you provided during the order process on or before the date shown on the payment page before validation of the order.

In case of delivery by a carrier that requires making an appointment with the customer, the customer will contact you as soon as possible to agree with you an appointment for delivery, 30 days at the latest from the date of your order validation. Slow Control can not be responsible for late delivery due exclusively to a client's unavailability after several proposals for appointment by the carrier.

If you buy more products at the same time and that they have different delivery dates, the delivery date is based on the earliest date. Slow Control, however, reserves the right to split shipments. Only dispatched products are then debited. The participation fee for processing and shipping will be charged for one shipment.

In case of delayed shipment, an email will be sent to inform you of a possible effect on the delivery date has been indicated to you. In case of delayed delivery, we will propose a new mail delivery date. In any event, in case of delay of more than 7 days, you get the opportunity to cancel your order within 60 working days, in accordance with legal provisions. In this case, if you received the product after your cancellation, we will reimburse the product and return costs upon receipt thereof by us, complete and in its original condition.

We also invite you to check your order status and call customer service for any questions or if problems arise.

In case of payment by bank or private card and split deliveries, only the dispatched products are cut, If paying by check, the order will be processed upon receipt of check.

5.2 - Reservations

You must notify the carrier and Slow Control all reserves on the delivered product (eg damaged package, already open ...).

In case of failure observed when unpacking the product or if the package delivered (in France) is damaged, you must contact within 10 days so that a customer service package label stamped addressed to you is that the product is traded back as appropriate.

Then, according to the cases defined in Article 13.1 below, you can enjoy the conditions of exchange and refund in this article. "


Article 6 - Payment

The payment of your purchases is made:

• - or by credit cards: Visa, MasterCard, American Express, other credit cards

• - or by bank check for any order greater than or equal to 99 euros.

The speed of the card is made from the time of order

When paying by check, it must be issued by a bank domiciled in France or Monaco.

Cashing the check is made on receipt of the check.

To enable Control Slow to best manage your order, the check will be sent to Slow Control within 2 business days after your order confirmation to:


59 rue des Petits Champs

75001 Paris

Article 7 - Reimbursement

Refunds products in the cases referred to in Articles 5 and 8 will be made as soon as possible and at the latest within 30 days of the date on which the right was exercised.

Reimbursement will be made on a proposal from Slow Control by crediting the customer's bank account or by check sent to the customer who placed the order and to the billing address, the client can opt for another mode of repayment one proposed.

No sending in against-refunding will be accepted for whatever reason.

The benefits obtained during the product purchase will be canceled in case of return of the product accompanied by a refund of the product.


Article 8 - Money back 14 days - Right of withdrawal

8.1 - In accordance with legal provisions, you have a period of 14 days from receipt of your products to exercise your right of withdrawal from Slow Control without having to give reasons or pay a penalty.

In case of exercising the right of withdrawal within the aforementioned period, only the price of the purchased products and the shipping costs will be reimbursed; the cost of return that you pay.

The returns should be in their original condition and complete (packaging, accessories, manuals ...) for their remarketing in new condition, and accompanied by a copy of the purchase invoice for optimal management.

8.2 To know the return address, contact our Customer Service: link


Article 9 - Customer Service

For information or questions or to place an order, our customer service is available Monday to Friday from 9:30 to 18:30.

For order tracking, to exercise the right of withdrawal or to obtain warranty: We provide you with a phone number (cost of a local call from a landline) and / or monitoring parcel indicated in the order confirmation email.


Article 10 - Intellectual Property

11.1 - All texts, commentaries, books, illustrations, works and images reproduced or represented on Slow Control sites are strictly reserved under copyright and the title of intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, the only authorized use for private use subject to different rules, even more restrictive code of intellectual property. Any reproduction or total or partial representation of Control Slow sites or any or all of the elements found on the Slow Control sites is strictly prohibited.

11.2 - Company names, trademarks and distinctive signs reproduced on the Slow Control sites are protected under trademark law. Reproduction or representation of all or part of the aforementioned signs is strictly prohibited and is subject to prior written approval of the trademark owner.

11.3 - Some products such as software, books ... are right to be personal and specific regulating copies, public distribution, and location. You must respect the general sales conditions of these products, and Slow Control can not be responsible for any use that may be made of products in this context.


Article 12 - Liability

The products comply with French legislation and standards applicable in France. Responsibility for Slow Control can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (eg in case of prohibition of a product ...). It is your responsibility to check with local authorities the possibilities of importation or use of products or services you plan to order.

Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you wish further information do not hesitate to contact us contact@slowcontrol.com.

Slow Control is not responsible for the content of his pages edited.

In case of professional purchases, Slow Control shall not be liable for all damages because of present, trading loss, loss of profit, loss of opportunity, damages or expenses that could arise from the purchase of products. Slow Control can not be responsible for any loss of data, files or damage defined in the previous paragraph. The total or partial inability to use the products, particularly due to hardware incompatibility, can not give rise to any compensation or reimbursement or questioning the responsibility of Slow Control. Our products have performance consistent with professional use while the Slow Control is not intended for sale to professionals. Slow Control can not see therefore held liable for any damages whatsoever arising from work activity.


Article 13 - Warranty

13.1 - Legal guarantee

In accordance with the legal provisions relating to the conformity of the agreement and in particular those specified in Appendix 1 of the present conditions, we will refund or we will exchange the apparently defective products or not corresponding to your order. If you request a refund, thank you kindly contact us.

Products must be returned or returned in the condition in which you received them with all the elements (accessories, packaging, manuals ...).

You also get the legal warranty against hidden defects and in accordance with the legal requirements specified in appendix 1 including the present conditions.

The provisions of this article do not prevent you from enjoying the right of withdrawal provided for in Article 8.

13.2 - Contract Security

Products purchased on the Slow Control http://shop.slowcontrol.com/ online store may be entitled to a contractual guarantee. This is indicated in the item description of the products presented on the site. To know the steps to follow on after-sales service for any problem or failure on a product you can contact the hotline.

To qualify for the contractual guarantee of the products, it is imperative to keep the purchase invoice of the product.

The contractual guarantees do not cover:

• - replacement of consumables (batteries, bulbs, fuses ...)

• - the abnormal or non-compliant products. We invite you in this regard to carefully review the instructions for use provided with the products,

• - faults associated with accessories (power cables ...)

• - defects and their consequences due to the intervention of a repairer not approved by the Slow Control,

• - defects and their consequences related to improper use for the purpose for which the product is intended (professional, collective ...)

• - defects and their consequences related to any external cause.

However, in any case you will get the legal guarantee in particular those relating to the legal guarantee specified in Article 13.1 above.


Article 14 - Applicable law

This contract is subject to French law. The original language of this contract is the French language. In case of dispute with professionals and / or traders, the courts of Paris (France) will be competent. In case of dispute, French courts will have jurisdiction.


Article 15 - Personal information

The information and data about you is necessary to manage your order and our trade relations. They can be sent to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also stored for security purposes in order to meet legal and regulatory obligations and also to allow us to improve and personalize the services we offer and the information we send you.

Under the Data Protection Act of 6 January 1978, you have a right of access, rectification and opposition to personal data about you. Simply write us online at Customer Service or mail to Slow Control, 59 rue des Petits Champs, 75001 Paris, indicating your name, email address and if possible your customer reference. Under current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and the address to which you must reach the answer. A response will then be sent within two months of receipt of the request.

Depending on your choices made when creating or consulting your account, you will be likely to receive offers from our company as specified when creating your account. If you no longer want, you can always give us a request.

Our site is also designed to be particularly attentive to the needs of our customers. This is one reason why we use cookies. The cookie is designed to indicate your presence on our site. Cookies are only used by Slow Control in order to improve the personalized service that is for you.



Article L211-4 Consumer Code

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.

NB: Order 2005-136 2005-02-17 Article. 5: The provisions of this Ordinance shall apply to contracts concluded after its entry into force.

Article L211-5 Consumer Code

To comply with the contract, the product must:

1. Be suitable for the purpose usually of a similar property and, where applicable:

o Match the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model

o The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling

2. Or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.

NB: Order 2005-136 2005-02-17 Article. 5: The provisions of this Ordinance shall apply to contracts concluded after its entry into force.

Article L211-12 Consumer Code

The action resulting from lack of conformity lapses two years after delivery of the goods.

NB: Order 2005-136 2005-02-17 Article. 5: The provisions of this Ordinance shall apply to contracts concluded after its entry into force.

Article 1641 of the Civil Code

The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not have acquired, or n ' have paid a lower price if he had known.

Article 1648 paragraph 1 Civil Code

The action resulting from latent default must be brought by the purchaser within two years from the discovery of vice.